This is a little FAQ based on questions people have asked in the past. If you have questions related to any of our services please create a new discussion and I might push its answer into this list.

Managing premium extension subscriptions

Cancelling premium extension subscriptions

Log into your account on https://flarum.org, then visit https://flarum.org/dashboard/subscriptions to view your active subscriptions. You can click the unsubscribe button from this page to cancel any running, active subscriptions. Premium extensions that you paid for with a one time payment are not refundable.

Updating payment method

Log into your account on https://flarum.org, then visit https://flarum.org/dashboard/subscriptions to view your active subscriptions. You can click the "payment details" button from this page to view active subscriptions from the developer team of that extension, your active payment methods and a history of payments. You can also download receipts under "invoice history".

Publishing premium extensions

How do I publish my premium extensions?

Reach out to our sales team at https://flarum.org/contact/sales, please provide information on who you are, whether you have published other Flarum extensions and what premium extension you are planning to publish. We will get back to you as soon as we can. To guarantee a certain level of quality in premium extensions we will do an extensive review of your first premium extension before allowing it to be published.

Are there any fees to offering my premium extensions through flarum.org?

Yes, we take a percentage of every sale you make. The amount may vary per team, as we offer reduced fees for anyone actively contributing to the project.

Will I need to offer support for my published premium extensions?

Yes, you will need to take care of providing adequate support to any subscribers of your premium extensions. Failing to do so might cause subscriptions and payments to be refunded, and your extension being removed.

How does publishing my repositories work?

You will be asked to connect GitHub or GitLab onto your account, and a Stripe account. The repository is supposed to remain private, we recommend using the license proprietary unless you have a clear idea of what alternative to use. Once a version control system and Stripe are connected to your account, and one of your teams has been enabled to publish premium extensions by our staff, you will be able to see a new dropdown link under the team menu called "premium developer dashboard". The premium developer dashboard offers all functionality to register certain repositories for premium extensions, configure plans and see subscribers.

Sunsetting premium extensions

The best and preferred way is to always open source a premium extension instead of fully deleting it. To do this, you need to publish the extension on https://packagist.org and then from the premium extensions dashboard on flarum.org, click the button "make open source", the modal will tell you everything else and will:

delete active plans
delete any recurring subscriptions that are still active
remove premium status